Frequently Asked Questions
Questions? Well, we’ve got answers!
How do I rent a costume?
Choosing a costume is fun! We recommend coming to Boo La La for a fitting and having our stylists find the best look for you. Once the costume is chosen, you can take the costume home or have it reserved for a future date. Payment & a security deposit must be processed by the time the costume leaves the store. Rentals may also be made over the phone with a Visa or Master Card. We also accept cash and debit for in store purchases. All sales are final.
How long do I have my rental costume for?
Boo La La understands your life is busy so we’ve extended the rental time period from 2 nights to 1 week! Awesome right? Whether you use the costume for a 5-minute presentation or for all 7 days the price remains same. As there is no drop box, all rentals must be returned during store hours. Plus, for each additional rental day required, beyond the first week, we only charge you 25% of the original rental rate.
What are the rental rates?
With a diverse range of costumes and accessories, prices range from $15 – $200 per costume. Average rates are approximately $75.
What is a security deposit?
Every rental has a specific security deposit amount that must be paid for by the time the costume leaves the store. Security deposits cover the value of the costume if it is lost or damaged. The rental includes the basic cleaning rate (does not cover excessive stains or damage – these cases are assessed on an individual basis. If covering your security deposit with a Visa or Master Card, Boo La La takes an imprint on the card. If you do not a have credit card, full payment may be made with cash or
debit and will be refunded when the costume is returned.
Do I need to make an appointment?
If you are costuming a show or have a large group with specific needs, we recommend making an appointment. If you’re looking for a costume and heading to a party, corporate or school function we recommend dropping by during store hours when our friendly stylists will help you with your needs.
How early can I reserve my Halloween costume?
The season begins September 1st! Boo!
Can I try costumes on?
Boo La La believes the only way to know if it looks great is to try it on! Exceptions include lingerie, hosiery, false eyelashes and make-up.
Do you do alterations?
Boo La La finds the best fitting garment for your style and body type. We do not do alterations nor allow alterations to be done
on our rental collection.
Do you have costumes for children or plus sizes?
We specialize in adult sized costumes and accessories with sizes ranging from adult xsmall to XXLarge.
Can I buy online?
You sure can! And we’re super excited about this. Check out our amazing assortment in our Boo La La online shop.
Find out more about our costumes or contact us directly at 604-986-4880 or by email at firstname.lastname@example.org.
Remember, life’s more fun in costume!